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Privacy Policy

This Notice aims to give you information on how PCS Research Group LLC (“PCS”) collects and processes your personal data when you interact with us, including any data you may provide to us.

If you have any questions or concerns about this Notice or our interaction with your personal data please contact us at PCS Research Group LLC, 88 Pine Street, Suite 3100, New York NY, 10005, Attn: Legal & Compliance, or by emailing privacy@pcsresearchgroup.com.

PCS may revise this Notice from time to time, which will be posted on our website. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Personal Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes name, username or similar identifiers.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website or Services.
  • Profile Data includes your username and password.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you which details your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

Where we need to collect personal data by law, or under the terms of a contract we have with you or your employer and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How We Collect Your Personal Data

We use different methods to collect data from you and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
  • Third parties or publicly available sources. We may obtain personal data about you from various third parties and public sources such as: your employer, providers of technical, payment and delivery services; analytics providers; industry intelligence providers; and publicly availably sources such as Companies House (UK) and LinkedIn.

How We Use Your Personal Data

Typically, we will use your personal data in the following circumstances:

  • In connection with the negotiation/performance of a contract with or providing services to you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where you have provided your consent to specific uses. You have the right to withdraw consent to receiving marketing communications at any time by contacting us.

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You may receive marketing communications from us if you have requested information from us or purchased services from us or if you provided us with your details when you registered for a trial or PCS event and, in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any company outside PCS for marketing purposes.

You can ask us to stop sending you marketing messages at any time by contacting us at any time. Where we send marketing emails, we provide unsubscribe options within the email for you to provide us notice of your preference not to receive marketing messages. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of using our products or other related transactions.

Cookies

When you visit PCS websites, servers automatically log and record your IP address, which is then used to enhance product performance, monitor use of the services, and enforce terms of use when necessary. PCS also uses “Cookies” to collect information which is used to improve your user experience and help PCS with analysis of and improvements to the services. If you disable the tracking tools described herein may not be able to access or use all of the functionalities of the services.

Disclosures of Your Personal Data

We may share your personal data with the parties set out below:

  • The person who provides your access to our products and services (e.g. your employer or our subscriber).
  • Service providers who help us provide our products and services, such as IT and system administration service providers.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide such professional services to PCS.
  • Third parties where we have a duty or are permitted to disclose your personal information by law (e.g., government agencies, law enforcement, courts and other public authorities).
  • Third parties reasonably required to protect our rights, users, systems and products and services (e.g., attorneys and information security professionals).
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Notice.
  • In accordance with the consent you provide to us.

We direct third parties to respect the security of your personal data and to treat it in accordance with the law and to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have put in place appropriate security measures designed to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data with our instructions, and they are subject to a duty of confidentiality. We have put in place procedures to deal with suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In many cases, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) after they cease being customers, which may include as reasonably necessary for tax purposes, demonstrating compliance with contracts, during limitation periods within which claims might be made, and any retention periods prescribed by law or recommended by regulators, professional bodies or associations. In some circumstances you can ask us to delete your data: see Request erasure below for further information. In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
  • Request transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the contact information provided herein. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We try to respond to all legitimate requests within one month.